Guest Services

About the company

Hortus LTD’s Purpose built Accommodation, provides quality accommodation for seasonal RSE Vineyard Workers and Working Backpackers. All year around our accommodation facility is busy. It is our guests home away from home and our team take pride in ensuring a clean, tidy, and homely environment for all our workers. We are an industry leader in RSE accommodation and want to continue to build on this, striving to be better and to make a significant impact where we can.

About the job

Guest Services: 

  • A role with variety and impact where no two days are the same. 
  • Permanent, Part-Time
  • Provide excellent customer service and care for our guests. 

We are currently looking for an experienced customer services person to join our awesome, close-knit and hardworking team. We have recently completed a significant accommodation expansion and are looking for someone exceptional to hit the ground running as we come into our busy season on site.

Day to day you will be involved in; 

  • Room allocations and bookings 
  • Check-ins/out of guests

  • Job vacancy briefings for backpackers and contract administration

  • Dealing with guest queries

  • Cash handling and till reconciliation

  • Keeping reception clean and tidy

  • Accommodation inductions

  • Office administration to ensure the smooth running of our site and a positive experience for our guests

  • Assisting the pastoral care team with events, activities to ensure the wellbeing of guests

  • Health and Safety

About you

We are looking for a down-to-earth and approachable team player with strong attention to detail, excellent time management and organisational skills. You will have a strong track record in customer service and administration, ideally within an accommodation/motel/backpacker type environment

What to expect

The role is an interesting and varied mix of customer service and administration support.  As the first point of contact for enquiries from our RSE, backpackers and local businesses, you will be an excellent communicator and comfortable building relationships with a wide range of people and nationalities. You won’t shy away from a challenge and will be able to handle a busy role where no two days will the same. You will be able to think on your feet and will be calm under pressure